100% Verified B2B Buyer Protection

Refund & Return Policy

Clear Returns · Safe Refunds · Transparent Wholesale Experience

We are committed to delivering verified quality products and a reliable, transparent purchasing experience for all B2B buyers. Explore our category return windows, claim rules, and refund timelines below.

7–15 DaysReturn Window
48 HoursDamage Claim Window
100% GSTCredit Adjustment
5–10 DaysDirect Bank Refund

1.Refund Policy at a Glance

Return Window

Returns are accepted within 7 - 15 days of delivery based on product category.

Eligibility

Items must be unused, in original packaging with all tags and accessories.

Non-Refundable Items

Customized products, perishables, software, and clearance items are non-refundable.

Damaged / Wrong Items

Report within 48 hours of delivery with photos for quick resolution.

GST Invoice

Refunds are processed after validating returned items and GST invoice adjustments.

2.Our Refund Process

1

Request Submitted

You submit a refund request through our portal or contact our support team.

2

Seller Approval

Our team reviews and approves your request.

3

Return Shipment

Pickup or return shipment is arranged.

4

Quality Check

We inspect the returned item at our quality check facility.

5

Refund Initiated

Refund is initiated to your original payment method or as per your choice.

6

Refund Completed

Refund is completed and confirmation is sent to you.

3. Detailed Refund Policy

  • Product Condition: Returned items must be unused, undamaged and in original packaging with all accessories, manuals and labels.
  • Return Window: Return requests are accepted within 7 to 15 days of delivery. The exact window depends on the product category.
  • Damaged or Wrong Items: Please report within 48 hours of delivery with clear photos and order details. We will arrange a replacement or refund.
  • Partial Returns: For bulk orders, partial returns are accepted as per our policy and supplier approval.
  • Non-Refundable Items: Customized or made-to-order products, perishable goods, software, digital codes and clearance sale items are non-refundable.
  • Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
  • GST Invoice & Taxes: Refunds are processed after validating returned items and adjusting the GST invoice as per applicable laws.
  • Approval: All refund requests are subject to review and approval by the seller or supplier.

4. Refund Methods & Timeline

Refund MethodDetails
Original Payment MethodRefunds are credited back to the original payment method such as UPI, card or net banking.
Bank TransferFor approved requests, refund will be transferred to your registered bank account.
Store CreditAvailable on request. Store credit can be used for future purchases.
Refund TimelineOnce return is received and approved, refunds are processed within 5 - 10 business days.

Note: The time taken for the refund to reflect in your account depends on your bank or payment provider.

6. Frequently Asked Questions

5.B2B Specific Rules

Bulk Orders

Returns for bulk orders are accepted on a case-to-case basis.

MOQ Based

Refunds are applicable only if the returned quantity meets MOQ terms.

Partial Refunds

Partial refunds may be issued for partial returns or deductions.

Supplier Approval

Some categories require supplier approval for refunds.

GST Adjustments

Refunds are processed after GST invoice adjustments.

Our goal is to ensure a transparent and hassle-free refund process. For any further assistance, please contact our support team.