Seller Policies – Kavas Wholesale Hub Multi-Vendor Platform

1. Seller Eligibility & Registration

✔️ Only registered businesses, manufacturers, and authorized distributors can sell on Kavas Wholesale Hub
✔️ Sellers must provide business registration details, GST/tax ID, and valid bank account information for verification
✔️ All vendor applications are subject to approval by our team

2. Product Listing & Quality Guidelines

✔️ Sellers must upload accurate product descriptions, high-quality images, and correct pricing
✔️ Listings must comply with legal and safety standards
✔️ Prohibited Items: Counterfeit, illegal, or restricted products are strictly not allowed
✔️ Kavas Wholesale Hub reserves the right to remove listings that violate our guidelines

3. Order Processing & Fulfillment

✔️ Sellers must process and ship orders within the agreed time frame
✔️ Delayed shipments or cancellations may impact seller ratings and account status
✔️ Orders must be properly packed to avoid damages during transit

4. Pricing & Payment Policy

✔️ Sellers set their own wholesale pricing but must remain competitive
✔️ Payments are processed on a weekly/bi-weekly/monthly basis based on our payout schedule
✔️ Deductions: Transaction fees, commission rates, and penalties (if applicable) may be deducted before payout

5. Shipping & Returns Policy

✔️ Sellers can choose to use their own shipping partners or opt for Kavas Wholesale Hub’s logistics support
✔️ Sellers must clearly mention their return policy for each product
✔️ For defective or incorrect products, sellers must accept returns and process refunds

6. Customer Support & Seller Responsibilities

✔️ Sellers must respond to customer inquiries within 24-48 hours
✔️ Any disputes or complaints should be handled professionally
✔️ Poor customer service or unresolved disputes may result in account suspension

7. Prohibited Activities & Penalties

❌ Selling counterfeit, illegal, or banned products
❌ Manipulating reviews or misleading customers
❌ Frequent order cancellations or late shipments
❌ Violating data privacy or sharing customer information

Violations may lead to warnings, penalties, or permanent account suspension

8. Termination & Account Deactivation

✔️ Kavas Wholesale Hub reserves the right to suspend or terminate seller accounts that fail to comply with platform policies
✔️ Sellers can request account deactivation if they wish to discontinue selling

9. How to Contact Support?

📧 Email: info@kavaswholesalehub.com
📞 Phone: +91 6302259849
💬 Live Chat: Available during business hours

🚀 Sell with confidence on Kavas Wholesale Hub! Follow our seller policies and grow your wholesale business.