FAQS

What is Kavas Wholesale Hub?

Kavas Wholesale Hub is a B2B wholesale e-commerce platform that connects manufacturers, wholesalers, and retailers for bulk trade. We offer competitive pricing, verified suppliers, and a seamless buying experience to help businesses grow.

Who can buy from Kavas Wholesale Hub?

Our platform is designed for businesses, wholesalers, retailers, and bulk buyers. If you’re looking to purchase wholesale products for resale or business use, you can register and start buying.

Do I need to create an account to place an order?

Yes, you need to register for a business account to access wholesale pricing, place bulk orders, and manage your purchases.

How do I create an account?

1️⃣ Click on the “Sign Up” button on our website
2️⃣ Fill in your business details and verify your email
3️⃣ Once approved, you can start shopping

I forgot my password. How can I reset it?

Click “Forgot Password” on the login page, enter your email, and follow the instructions to reset your password.

Ordering & Payments How do I place an order?

1️⃣ Browse products and add them to your cart
2️⃣ Select the required quantity (bulk purchase only)
3️⃣ Proceed to checkout and complete the payment
4️⃣ Receive an order confirmation and tracking details

What payment methods do you accept?

We accept
✔️ Bank Transfers
✔️ Credit/Debit Cards
✔️ UPI Payments
✔️ B2B Credit Terms (Net 30/60) for eligible businesses

Can I modify or cancel my order after placing it?

❌ Orders cannot be modified after confirmation
✅ You can cancel orders before they are shipped by contacting customer support

What are the shipping charges?

Shipping costs depend on
✔️ Order size & weight
✔️ Delivery location
✔️ Shipping partner
Shipping charges are displayed at checkout before payment.

How long does delivery take?

⏳ Standard delivery 5-10 business days
⏳ Express delivery 2-5 business days
Delivery times vary based on product availability and shipping location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email and SMS. You can also track it in the “My Orders” section.

What is your return policy?

We accept returns only for
✔️ Damaged or defective products
✔️ Incorrect items received
Return requests must be submitted within 48 hours of delivery.

How do I request a return or refund?

1️⃣ Contact customer support with your order details
2️⃣ Provide images of the issue (if applicable)
3️⃣ We will process your request and initiate a return/refund

How long does it take to receive a refund?

Refunds are processed within 5-10 business days after approval.

Do you offer discounts for bulk orders?

Yes! We provide tiered pricing and bulk discounts. Contact our sales team for special rates on large orders.

How can I become a supplier on Kavas Wholesale Hub?

If you’re a manufacturer or wholesaler, apply through our “Sell on Kavas Wholesale Hub” page. Our team will review and approve eligible businesses.

Are there any fees for listing products?

We offer free & premium listing options for suppliers. Contact us for pricing details.

How can I contact customer support?

📞 Phone: +91 6302259849
📧 Email: info@kavaswholesalehub.com
💬 Live Chat Available during business hours